Privacy Policy

Creatomus Solutions OÜ, registry code 12918157, registered address Tatari street 64, Tallinn 10134, Estonia (“Creatomus”, “we” or “us”) takes your privacy and the security of your personal data very seriously. This policy explains how and for what purposes we use the information collected about you via our website and its subdomains (“Site”). Please read this privacy policy carefully.

By using the Site and any services we offer via the Site, you are agreeing with this policy in respect of the data collected about you through this Site. If you have any queries about the policy, please get in touch with us using the contact details set out below and we will do our best to answer your questions.

Collection and Use of Data

When you visit our Site, we collect the data you provide us yourself and data related to your visit and use of the Site collected through cookies (see below), for example the data about the time of your visit, your activities on the Site, your IP-address, location, information about the device you used, etc. We may process this data in the extent it is necessary under our legitimate interest for the purpose of improving and extending the quality and content of our Site and services.

When you contact us via e-mail, we collect your e-mail address and information related to the communication, for example any information provided in the e-mail. We use such data to answer to your e-mail and to fulfil your requests.

When you create an account on our Site, we collect your name and e-mail address. We use the data you provide us for identification and authentication and for providing you the services which you have requested. This includes forwarding your data to specific Content Manager if you have requested this during the use of the Site. This includes communicating with you, if necessary. We may also ask you for the purpose and intent of your use of our software for statistical purposes.

We collect and store the data about your activities on the Site, the choices you have made and the designs you have created at your request, when you wish to save your designs to be able to access them later.

We may also ask for your consent to send you advertisements, offers or other marketing messages. If you give your consent, we may disclose your contact details to our marketing partners and real estate developers who may use your data to send you advertisements and offers. The list of our partners can be seen here.

Third-party Service Providers

You may gain access to our service via another service provider or contact another service provider via our service. In this case this service provider is the controller of your personal data and we collect, process and transfer to them your data on their behalf as data processors. These service providers process your data according to the terms established in their specific terms and conditions, privacy policies and/or contracts concluded with you. We strongly advise you to read these documents carefully.

We retain the data we collect and process on behalf of the third-party service provider for as long as we are required to do so under the contract concluded with the service provider. At the latest, we delete all your data when the contract is terminated.

Data Storage and Deletion

We take appropriate technical and organisational measures, including encrypting your password, to protect your personal data which we have collected for unauthorised or unlawful processing.

We will generally retain your personal data for as long as may be required by law. If there is no legal requirement to retain the data longer, we will retain your personal data only for so long as is necessary for the purpose/s for which it was collected. If we do not need the data anymore and are not required to retain it by law, we delete all copies of the data.

We will retain the personal data you provided on registering an account on our Site and your saved content for so long as that account remains in existence. As a general rule, if you have not used our Service and Platform for two years (including if you have not logged in to your profile on our Platform for two years), your account and all personal data therein will be deleted, unless we have a legal basis for retaining your personal data for longer time period. You may request earlier deletion of your data at any time by contacting us.

Disclosure of Personal Data

Personal data of our clients or visitors of our Site are not shared with or sold to other organizations except when we have your consent to do so or in cases described below.

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Creatomus. These third parties may have access to your data.

We may disclose your personal data under special circumstances if we are required by law or it is necessary under our legitimate interests, such as to comply with subpoenas or when your actions violate the Terms of Use.

We disclose your personal data in accordance with the Terms of Use to the third-party Content Managers if you have requested this during the use of the Site. Such third-party Content Managers will process your personal data as independent data controllers.

We may disclose your personal data when it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Use or as otherwise required by law.

We transfer information about you if Creatomus is acquired by or merged with another company. In this event, Creatomus will notify you before information about you is transferred and becomes subject to a different privacy policy.

We may transfer your personal data to and store outside the European Economic Area (“EEA”). Your data may also be processed by our staff operating outside the EEA. Where we do so, the third country’s data protection laws will have been approved as adequate by the European Commission, or we ensure other applicable safeguards are in place.

Your rights

You have the following rights regarding your personal data:

If you have any questions regarding these rights, or if you would like to exercise any of these rights, you may do so in writing or via e-mail using the contact details set out below.

Use of Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s servers and stored on your computer’s hard drive. Cookies may help its owners to analyse web traffic and make the experience of using the Site more personal for the users.

Cookies do not give us access to your computer or any personal data about you. You can choose to accept or decline cookies by changing the settings of your web browser. If you decline all or some cookies, some functions of the Site may be hindered.

Our Site uses cookies to record session information or to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Our Site uses the following cookies:

Name of cookieRelated servicePurposeRetention period
_backendCreatomusThis is an essential cookie placed by us that tracks the current user session on our service.
_gaGoogle AnalyticsThis cookie is set by Google Analytics and is used to distinguish users
_gatGoogle AnalyticsThis cookie is set by Google Analytics and is used to throttle the request rate
_hp2_idHeap AnalyticsThis cookie is used to analyze user behaviour in the configuratorUpdated each time when the web application is opened. Maximum retention period - 30 minutes
_hp2_ses_propHeap AnalyticsThis cookie is used to analyze user behaviour in the configuratorUpdated each time when the web application is opened. Maximum retention period - 1 year and 1 month
G_ENABLED_IDPSGoogleThis cookie is related to authentication via GoogleMaximum retention period - infinity
G_AUTHUSER_HGoogleThis cookie is related to authentication via GoogleMaximum retention - session
CREATOMUS_CONFIGURATOR_ALLOW_COOKIESCreatomus ConfiguratorTo improve the user experience and record user specific settingsSet when a user accepts cookies. Maximum retention period - 6 months
CREATOMUS_CONFIGURATOR_HAS_VISITEDCreatomus ConfiguratorTo check of the user has been on the site beforeSet when a user accepts cookies. Maximum retention period - session
CREATOMUS_CONFIGURATOR_REQUEST_SENTCreatomus ConfiguratorTo check of the user has sent a request beforeSet if a user has sent a request and only if CREATOMUS_CONFIGURATOR_ALLOW_COOKIES exists
visitor.session.sidCreatomus ConfiguratorFor authenticationMaximum retention period - session
admin.session.sidCreatomus Staff PortalFor authenticationMaximum retention period - session

You can delete or block cookies on the Platform through your browser settings at any time. However, some cookies might be necessary for the functionality of the Platform. Therefore, you understand that when blocking or deleting the cookies some features of the Platform might not function correctly.

For more general information about cookies including the difference between session and persistent cookies please see

Our Site may contain links to third-party web sites or services that are not owned or controlled by Creatomus Solutions OÜ.

Creatomus has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. Creatomus shall not be responsible for any damage or loss caused or alleged to be caused in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Creatomus may periodically update this policy according to the terms established in the Terms of Use. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified during the registration procedure or by placing a prominent notice on our website.


If you have any questions about this policy, please contact us:

Creatomus Solutions OÜ

Tatari 64, 10134 Tallinn, Estonia (registered office address)